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Manual / Troubleshooting

Troubleshooting CAD Import Problems

What to check when importing STEP, SolidWorks, Alibre or STL fails or the result is incomplete.

Edition: Standard+

Symptoms and fixes

Symptom Fix
Native CAD Reader Required Export from the source program as STEP (AP214/AP242), then import the STEP file.
The imported part has no feature history This is normal for STEP/IGES. Use Recognize Features or Move Face.
Gaps/leaks in the surfaces after import Use Simplify (Heal) in Direct Edit.
STL takes very long to convert to a solid Turn off STL: convert the mesh into a solid in CAD Import Options.
Components are tilted after importing an assembly Right-click › Auto Align (square to axes) or Align Face to Plane…
A large assembly opens slowly Import as a Single Part if you do not need joints, and see Large assemblies.
Colors are missing Turn on Preserve original colors.
Components hidden in the source are not visible Turn on Import suppressed / hidden components.

CAD Import Options window
CAD Import Options window

Try it: Fix a tilted USB desk fan and a slow STL

Scenario: you download a USB desk fan as STEP from the manufacturer and a pencil sharpener as STL from a 3D-print site.

  1. Import the fan with File › Import CAD / STEP Assembly.... It comes in without colours: import it again with Preserve original colors on.
  2. The fan arrives tilted. In the Assembly tab, right-click it › Auto Align (square to axes).
  3. You only need the fan as a reference, not its moving blade: import it as a Single Part. It is lighter and easier to mate.
  4. The sharpener STL takes a long time: in CAD Import Options, turn off STL: convert the mesh into a solid. You can still see it and place it.
  5. You need to edit a hole in the fan's mount: use Move Face on the imported solid.

Challenge: Try Recognize Features on the fan's mount to turn it into editable features.

See also